/* ═══════════════════════════════════════════
   CRM — Global Styles  (redesign v2)
   ═══════════════════════════════════════════ */

* { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --bg:          #0b0f1a;
  --bg2:         #111827;
  --bg3:         #1e2a3a;
  --surface:     #161d2e;
  --surface2:    #1e2a3a;
  --border:      #1f2d40;
  --border2:     #2a3a50;
  --text:        #e8edf5;
  --text2:       #8a9ab5;
  --text3:       #4e6280;
  --primary:     #5b6ef5;
  --primary-h:   #4757e8;
  --primary-g:   linear-gradient(135deg, #5b6ef5, #8b5cf6);
  --success:     #22c55e;
  --danger:      #ef4444;
  --warning:     #f59e0b;
  --info:        #3b82f6;
  --radius:      12px;
  --radius-sm:   8px;
  --radius-xs:   5px;
  --shadow:      0 8px 32px rgba(0,0,0,.5);
  --shadow-sm:   0 2px 8px rgba(0,0,0,.3);
  --trans:       .16s ease;
}

html, body {
  height: 100%;
  font-family: 'Segoe UI', system-ui, -apple-system, sans-serif;
  font-size: 14px;
  color: var(--text);
  background: var(--bg);
  line-height: 1.5;
}

.icon {
  display: inline-block;
  vertical-align: middle;
  flex-shrink: 0;
}

/* ─── Titlebar ────────────────────────────── */
.titlebar {
  position: fixed; top: 0; left: 0; right: 0; height: 40px; z-index: 1000;
  display: flex; align-items: center;
  background: rgba(11,15,26,.95);
  border-bottom: 1px solid var(--border);
  backdrop-filter: blur(8px);
  -webkit-app-region: drag; user-select: none;
}
.titlebar-drag { flex: 1; height: 100%; }
.titlebar-title {
  padding: 0 16px; font-size: 12px; color: var(--text3);
  letter-spacing: .5px; -webkit-app-region: drag;
}
.win-controls { -webkit-app-region: no-drag; display: flex; }
.win-controls button {
  width: 46px; height: 40px; border: none; background: transparent;
  color: var(--text3); font-size: 13px; cursor: pointer;
  transition: background var(--trans), color var(--trans);
}
.win-controls button:hover { background: rgba(255,255,255,.07); color: var(--text); }
.win-controls button:last-child:hover { background: var(--danger); color: #fff; }

/* ─── Layout ──────────────────────────────── */
.layout { display: flex; height: 100vh; }

/* ─── Sidebar ─────────────────────────────── */
.sidebar {
  width: 224px; min-width: 224px;
  background: var(--bg2);
  border-right: 1px solid var(--border);
  display: flex; flex-direction: column; padding: 16px 0;
  overflow: hidden;
}
.sidebar-logo { padding: 6px 20px 22px; }
.logo-mark {
  font-size: 20px; font-weight: 800; letter-spacing: 2px;
  background: var(--primary-g);
  -webkit-background-clip: text; -webkit-text-fill-color: transparent;
  display: flex; align-items: center; gap: 8px;
}
.logo-mark .icon { -webkit-text-fill-color: initial; }
.logo-sub { font-size: 10px; color: var(--text3); letter-spacing: .5px; margin-top: 2px; }

.sidebar-nav { flex: 1; display: flex; flex-direction: column; gap: 2px; padding: 0 10px; }

.nav-item {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 12px; border-radius: var(--radius-sm);
  border: none; background: transparent; color: var(--text2);
  cursor: pointer; text-align: left; font-size: 13.5px; font-weight: 500;
  transition: all var(--trans); position: relative; width: 100%;
}
.nav-item:hover { background: var(--bg3); color: var(--text); }
.nav-item.active {
  background: rgba(91,110,245,.12);
  color: #818cf8;
  font-weight: 600;
}
.nav-item.active .icon { color: #818cf8; }
.nav-item .icon { color: var(--text3); transition: color var(--trans); }
.nav-item:hover .icon { color: var(--text2); }

.nav-badge {
  margin-left: auto; min-width: 18px; height: 18px; border-radius: 9px;
  background: var(--danger); color: #fff; font-size: 10px; font-weight: 700;
  display: flex; align-items: center; justify-content: center; padding: 0 5px;
}

.sidebar-divider { height: 1px; background: var(--border); margin: 6px 16px; }
.nav-item-admin { color: #a78bfa !important; }
.nav-item-admin .icon { color: #a78bfa !important; }
.nav-item-admin:hover { background: rgba(139,92,246,.12) !important; }

.sidebar-bottom {
  padding: 14px 14px 10px;
  border-top: 1px solid var(--border);
  display: flex; flex-direction: column; gap: 10px;
}
.sidebar-user { display: flex; align-items: center; gap: 10px; }
.sidebar-avatar {
  width: 34px; height: 34px; border-radius: 50%;
  background: var(--primary-g);
  color: #fff; font-weight: 700; font-size: 12px;
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.sidebar-user-info { min-width: 0; flex: 1; }
.sidebar-name { font-weight: 600; font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sidebar-role, .sidebar-email { color: var(--text3); font-size: 11px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* ─── Main ────────────────────────────────── */
.main { flex: 1; overflow-y: auto; display: flex; flex-direction: column; }
.section { display: none; flex-direction: column; padding: 28px 32px; gap: 22px; flex: 1; }
.section.active { display: flex; }

.section-header {
  display: flex; align-items: center; justify-content: space-between;
}
.section-header h2 { font-size: 22px; font-weight: 700; letter-spacing: -.3px; }
.section-header h3 { font-size: 16px; font-weight: 600; color: var(--text2); }

/* ─── Toolbar ─────────────────────────────── */
.toolbar { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.filter-group { display: flex; gap: 4px; flex-wrap: wrap; }
.filter-btn {
  padding: 5px 13px; border-radius: 20px;
  border: 1px solid var(--border2);
  background: transparent; color: var(--text2); cursor: pointer; font-size: 12.5px;
  transition: all var(--trans);
}
.filter-btn:hover { border-color: var(--primary); color: var(--text); }
.filter-btn.active { background: var(--primary); border-color: var(--primary); color: #fff; }

.search-input {
  margin-left: auto; padding: 7px 14px; border-radius: 20px;
  border: 1px solid var(--border2); background: var(--bg2);
  color: var(--text); font-size: 13px; min-width: 200px; outline: none;
  transition: border-color var(--trans);
}
.search-input:focus { border-color: var(--primary); }

/* ─── Cards ───────────────────────────────── */
.card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 20px;
}

/* ─── Ticket List ─────────────────────────── */
.ticket-list { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 14px; }

.ticket-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-left: 3px solid transparent;
  border-radius: var(--radius); padding: 16px;
  cursor: pointer;
  transition: all var(--trans);
  display: flex; flex-direction: column; gap: 10px;
}
.ticket-card:hover {
  border-color: var(--border2);
  border-left-color: var(--primary);
  transform: translateY(-1px);
  box-shadow: var(--shadow-sm);
}
.ticket-card.complexity-easy   { border-left-color: #22c55e; }
.ticket-card.complexity-medium { border-left-color: #f59e0b; }
.ticket-card.complexity-hard   { border-left-color: #ef4444; }
.ticket-card.complexity-easy:hover   { border-left-color: #22c55e; }
.ticket-card.complexity-medium:hover { border-left-color: #f59e0b; }
.ticket-card.complexity-hard:hover   { border-left-color: #ef4444; }

.ticket-header { display: flex; align-items: center; gap: 7px; flex-wrap: wrap; }
.ticket-id { font-size: 11px; color: var(--text3); font-family: 'Courier New', monospace; font-weight: 600; letter-spacing: .5px; }
.ticket-title { font-weight: 600; font-size: 14px; line-height: 1.45; color: var(--text); }
.ticket-meta {
  display: flex; gap: 12px; font-size: 12px; color: var(--text3);
  flex-wrap: wrap; align-items: center;
}
.ticket-meta span { display: flex; align-items: center; gap: 4px; }

.ticket-admin-actions {
  display: flex; align-items: center; gap: 8px;
  padding-top: 10px; border-top: 1px solid var(--border);
}
.status-select, .role-select {
  background: var(--bg3); border: 1px solid var(--border); color: var(--text);
  padding: 5px 8px; border-radius: var(--radius-xs); font-size: 12px; cursor: pointer;
  transition: border-color var(--trans);
}
.status-select:focus, .role-select:focus { border-color: var(--primary); outline: none; }

/* ─── Badges ──────────────────────────────── */
.ticket-badge {
  padding: 3px 10px; border-radius: 20px; font-size: 11px; font-weight: 600;
  display: inline-flex; align-items: center; gap: 4px; letter-spacing: .2px;
}
.status-new              { background: rgba(59,130,246,.12);  color: #60a5fa; border: 1px solid rgba(59,130,246,.2); }
.status-in_progress      { background: rgba(245,158,11,.12);  color: #fbbf24; border: 1px solid rgba(245,158,11,.2); }
.status-sent_to_supplier { background: rgba(139,92,246,.12);  color: #c4b5fd; border: 1px solid rgba(139,92,246,.2); }
.status-closed           { background: rgba(100,116,139,.1);  color: #94a3b8; border: 1px solid rgba(100,116,139,.2); }
.status-reopened         { background: rgba(239,68,68,.12);   color: #f87171; border: 1px solid rgba(239,68,68,.2); }
.status-pending          { background: rgba(245,158,11,.12);  color: #fbbf24; border: 1px solid rgba(245,158,11,.2); }
.status-approved         { background: rgba(34,197,94,.12);   color: #4ade80; border: 1px solid rgba(34,197,94,.2); }
.status-rejected         { background: rgba(239,68,68,.12);   color: #f87171; border: 1px solid rgba(239,68,68,.2); }
.complexity-easy   { background: rgba(34,197,94,.1);  color: #4ade80; border: 1px solid rgba(34,197,94,.2); }
.complexity-medium { background: rgba(245,158,11,.1); color: #fbbf24; border: 1px solid rgba(245,158,11,.2); }
.complexity-hard   { background: rgba(239,68,68,.1);  color: #f87171; border: 1px solid rgba(239,68,68,.2); }
.role-admin   { background: rgba(99,102,241,.15);  color: #a5b4fc; border: 1px solid rgba(99,102,241,.25); }
.role-manager { background: rgba(34,197,94,.1);    color: #4ade80; border: 1px solid rgba(34,197,94,.2); }
.role-agent   { background: rgba(100,116,139,.1);  color: #94a3b8; border: 1px solid rgba(100,116,139,.2); }

/* ─── Collaborators ───────────────────────── */
.collaborators-row { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.collab-avatar {
  width: 26px; height: 26px; border-radius: 50%; background: var(--bg3);
  color: var(--text2); font-size: 10px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  border: 1px solid var(--border2);
}

/* ─── Team ────────────────────────────────── */
.team-list { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 14px; }
.team-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 18px 20px;
  display: flex; align-items: center; gap: 14px;
  transition: border-color var(--trans);
}
.team-card:hover { border-color: var(--border2); }
.team-avatar {
  width: 46px; height: 46px; border-radius: 50%;
  background: var(--primary-g);
  color: #fff; font-weight: 700; font-size: 15px;
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.team-info { flex: 1; min-width: 0; }
.team-name { font-weight: 600; font-size: 14px; }
.team-email { color: var(--text2); font-size: 12px; margin: 2px 0; }
.team-position { color: var(--text3); font-size: 12px; }
.team-stats { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; }
.team-tickets { font-size: 12px; color: var(--text2); display: flex; align-items: center; gap: 5px; }

/* ─── Profile ─────────────────────────────── */
.profile-layout { display: flex; flex-direction: column; gap: 20px; }
.profile-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 28px;
  display: flex; align-items: center; gap: 22px;
}
.profile-avatar {
  width: 72px; height: 72px; border-radius: 50%;
  background: var(--primary-g);
  color: #fff; font-weight: 700; font-size: 26px;
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.profile-info { display: flex; flex-direction: column; gap: 7px; }
.profile-info h3 { font-size: 20px; font-weight: 700; }
.profile-info p  { color: var(--text2); font-size: 13px; display: flex; align-items: center; gap: 6px; }
.profile-form h3 { font-size: 15px; font-weight: 600; margin-bottom: 18px; }
.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }

/* ─── Users (admin) ───────────────────────── */
.user-list { display: flex; flex-direction: column; gap: 10px; }
.user-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 15px 18px;
  display: flex; align-items: center; gap: 14px;
  transition: border-color var(--trans);
}
.user-card:hover { border-color: var(--border2); }
.user-avatar {
  width: 42px; height: 42px; border-radius: 50%;
  background: var(--primary-g);
  color: #fff; font-weight: 700; font-size: 14px;
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.user-info { flex: 1; min-width: 0; }
.user-name  { font-weight: 600; font-size: 14px; display: flex; align-items: center; gap: 7px; }
.user-email { color: var(--text2); font-size: 12px; margin: 2px 0; }
.user-date  { color: var(--text3); font-size: 11px; }
.user-meta  { display: flex; gap: 6px; margin-top: 5px; flex-wrap: wrap; }
.user-actions { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.you-badge { font-size: 10px; background: var(--primary); color: #fff; padding: 1px 7px; border-radius: 8px; }

/* ─── Stats ───────────────────────────────── */
.stats-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(170px, 1fr)); gap: 14px; }
.stat-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 22px 18px;
  display: flex; flex-direction: column; align-items: flex-start; gap: 12px;
  transition: border-color var(--trans);
}
.stat-card:hover { border-color: var(--border2); }
.stat-icon-wrap {
  width: 40px; height: 40px; border-radius: var(--radius-sm);
  background: rgba(91,110,245,.1); border: 1px solid rgba(91,110,245,.2);
  display: flex; align-items: center; justify-content: center; color: #818cf8;
}
.stat-value { font-size: 32px; font-weight: 800; color: var(--text); letter-spacing: -1px; }
.stat-label { font-size: 12px; color: var(--text3); font-weight: 500; }

/* ─── Manager Stat Cards ──────────────────── */
.manager-stat-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 20px 22px;
  transition: border-color var(--trans);
}
.manager-stat-card:hover { border-color: var(--border2); }
.manager-stat-header { display: flex; align-items: center; gap: 14px; margin-bottom: 16px; }
.manager-tickets-list {
  display: flex; flex-direction: column; gap: 7px;
  border-top: 1px solid var(--border); padding-top: 14px;
}
.manager-ticket-row {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 12px; background: var(--bg3);
  border-radius: var(--radius-sm); font-size: 13px;
  border: 1px solid var(--border);
}
.manager-ticket-row.ticket-row-closed { opacity: .65; }
.mtr-title { flex: 1; font-size: 13px; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.mtr-time  { font-size: 11px; color: var(--text3); white-space: nowrap; display: flex; align-items: center; gap: 4px; }
.mtr-actions { display: flex; align-items: center; gap: 5px; flex-shrink: 0; }
.mtr-divider {
  display: flex; align-items: center; gap: 6px;
  font-size: 11px; font-weight: 600; color: var(--text3);
  text-transform: uppercase; letter-spacing: .5px;
  padding: 8px 0 4px; border-top: 1px solid var(--border);
  margin-top: 4px;
}

/* ─── Period / Sort Tabs ─────────────────── */
.period-tabs {
  display: flex; gap: 3px;
  background: var(--bg3); border: 1px solid var(--border);
  border-radius: var(--radius-sm); padding: 3px;
}
.period-btn, .sort-btn {
  padding: 5px 12px; border: none; border-radius: var(--radius-xs);
  background: transparent; color: var(--text3); font-size: 12.5px;
  font-weight: 600; cursor: pointer; transition: all var(--trans);
  white-space: nowrap;
}
.period-btn:hover, .sort-btn:hover { color: var(--text); }
.period-btn.active, .sort-btn.active {
  background: var(--surface2); color: var(--text);
  box-shadow: var(--shadow-sm);
}

/* ─── Funnel ──────────────────────────────── */
.funnel-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 22px 24px;
  margin-bottom: 16px;
}
.funnel-title {
  display: flex; align-items: center; gap: 7px;
  font-size: 13px; font-weight: 700; color: var(--text2);
  text-transform: uppercase; letter-spacing: .5px;
  margin-bottom: 18px;
}
.funnel-row {
  display: grid;
  grid-template-columns: 120px 1fr 44px 44px;
  align-items: center; gap: 10px;
  margin-bottom: 10px;
}
.funnel-label { font-size: 13px; color: var(--text2); font-weight: 500; }
.funnel-bar {
  height: 10px; background: var(--bg3); border-radius: 99px; overflow: hidden;
}
.funnel-fill { height: 100%; border-radius: 99px; transition: width .4s ease; }
.funnel-count { font-size: 13px; font-weight: 700; text-align: right; }
.funnel-pct   { font-size: 12px; color: var(--text3); text-align: right; }

/* ─── Manager Numbers Grid ────────────────── */
.mgr-numbers {
  display: flex; gap: 18px; align-items: center;
  flex-shrink: 0; flex-wrap: wrap;
}
.mgr-num {
  display: flex; flex-direction: column; align-items: center; gap: 1px;
}
.mgr-num > span:first-child { font-size: 18px; font-weight: 800; line-height: 1; }
.mgr-num > span:last-child  { font-size: 10px; color: var(--text3); text-transform: uppercase; letter-spacing: .4px; white-space: nowrap; }

/* ─── Forms ───────────────────────────────── */
.form-group { display: flex; flex-direction: column; gap: 6px; }
.form-group label {
  font-size: 11.5px; font-weight: 600; color: var(--text3);
  text-transform: uppercase; letter-spacing: .6px;
}
input, textarea, select {
  background: var(--bg3); border: 1px solid var(--border2);
  border-radius: var(--radius-sm); padding: 9px 12px;
  color: var(--text); font-size: 14px; outline: none;
  transition: border-color var(--trans), box-shadow var(--trans); width: 100%;
  font-family: inherit;
}
input:focus, textarea:focus, select:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(91,110,245,.12);
}
input:disabled { opacity: .45; cursor: not-allowed; }
textarea { resize: vertical; min-height: 80px; }

/* ─── Buttons ─────────────────────────────── */
.btn {
  padding: 8px 18px; border-radius: var(--radius-sm); border: none;
  cursor: pointer; font-size: 13.5px; font-weight: 600;
  transition: all var(--trans);
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  white-space: nowrap;
}
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn-primary { background: var(--primary); color: #fff; }
.btn-primary:hover:not(:disabled) { background: var(--primary-h); }
.btn-success { background: var(--success); color: #fff; }
.btn-success:hover:not(:disabled) { filter: brightness(1.1); }
.btn-danger  { background: var(--danger); color: #fff; }
.btn-danger:hover:not(:disabled)  { filter: brightness(1.1); }
.btn-ghost   { background: transparent; color: var(--text2); border: 1px solid var(--border2); }
.btn-ghost:hover:not(:disabled)   { background: var(--bg3); color: var(--text); }
.btn-sm { padding: 5px 12px; font-size: 12px; border-radius: var(--radius-xs); }
.btn.loading::after {
  content: ''; display: inline-block; width: 13px; height: 13px;
  border: 2px solid rgba(255,255,255,.3); border-top-color: #fff;
  border-radius: 50%; animation: spin .6s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* ─── Auth Page ───────────────────────────── */
.auth-page { background: radial-gradient(ellipse at 30% 20%, #14183a 0%, var(--bg) 65%); }
.auth-wrapper {
  height: 100vh;
  display: flex; align-items: center; justify-content: center;
  padding: 20px;
}
.auth-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: 16px; padding: 36px; width: 100%; max-width: 420px;
  display: flex; flex-direction: column; gap: 24px;
  box-shadow: var(--shadow);
}
.auth-logo { text-align: center; }
.logo-circle {
  width: 58px; height: 58px; border-radius: 14px;
  background: var(--primary-g);
  color: #fff; font-weight: 800; font-size: 16px;
  display: flex; align-items: center; justify-content: center;
  margin: 0 auto 14px;
  box-shadow: 0 4px 20px rgba(91,110,245,.4);
}
.auth-logo h1 { font-size: 22px; font-weight: 700; margin-bottom: 5px; }
.auth-logo p  { color: var(--text2); font-size: 13px; }
.auth-tabs {
  display: flex; background: var(--bg3); border-radius: var(--radius-sm);
  padding: 3px; gap: 3px;
}
.auth-tab {
  flex: 1; padding: 8px; border: none; border-radius: var(--radius-xs);
  background: transparent; color: var(--text2); cursor: pointer;
  font-size: 13.5px; font-weight: 600; transition: all var(--trans);
}
.auth-tab.active {
  background: var(--surface); color: var(--text);
  box-shadow: 0 1px 4px rgba(0,0,0,.4);
}
.error-msg {
  background: rgba(239,68,68,.08); border: 1px solid rgba(239,68,68,.25);
  color: #f87171; padding: 10px 14px; border-radius: var(--radius-sm); font-size: 13px;
  display: flex; align-items: center; gap: 8px;
}
.hint-box {
  background: rgba(91,110,245,.08); border: 1px solid rgba(91,110,245,.2);
  color: #a5b4fc; padding: 10px 14px; border-radius: var(--radius-sm); font-size: 12px;
  display: flex; align-items: flex-start; gap: 8px;
}

/* ─── Pending Page ────────────────────────── */
.pending-card-wrap { text-align: center; align-items: center; gap: 18px; padding: 48px 36px; }
.status-icon-wrap {
  width: 72px; height: 72px; border-radius: 50%;
  background: rgba(91,110,245,.1); border: 1px solid rgba(91,110,245,.2);
  display: flex; align-items: center; justify-content: center;
  color: #818cf8; margin: 0 auto;
}
.status-icon-wrap.rejected { background: rgba(239,68,68,.1); border-color: rgba(239,68,68,.2); color: #f87171; }
.pending-card-wrap h2 { font-size: 20px; font-weight: 700; }
.pending-card-wrap p  { color: var(--text2); line-height: 1.65; font-size: 13.5px; }
.pending-email { display: flex; align-items: center; justify-content: center; gap: 7px; color: var(--text2); }
.pending-email span { color: var(--primary); font-weight: 600; }
.pending-spinner {
  width: 32px; height: 32px; border-radius: 50%;
  border: 2.5px solid var(--border); border-top-color: var(--primary);
  animation: spin .8s linear infinite;
}

/* ─── Modal ───────────────────────────────── */
.modal-overlay {
  position: fixed; inset: 0;
  background: rgba(0,0,0,.6);
  display: none; align-items: center; justify-content: center;
  z-index: 500; padding: 20px;
  backdrop-filter: blur(4px);
}
.modal-overlay.open { display: flex; }
.modal {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: 16px; width: 100%; max-width: 580px;
  max-height: 90vh; overflow-y: auto;
  padding: 26px; box-shadow: var(--shadow);
}
.modal-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 22px;
}
.modal-header h3 { font-size: 17px; font-weight: 700; }
.modal-close {
  background: transparent; border: none; color: var(--text2);
  cursor: pointer; font-size: 16px; padding: 5px 8px;
  border-radius: var(--radius-xs); display: flex; align-items: center;
  transition: all var(--trans);
}
.modal-close:hover { background: var(--bg3); color: var(--text); }
.modal-footer { display: flex; justify-content: flex-end; gap: 10px; padding-top: 10px; }
.detail-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.detail-desc { color: var(--text2); line-height: 1.65; white-space: pre-wrap; font-size: 13.5px; }
.detail-grid {
  display: grid; grid-template-columns: 1fr 1fr; gap: 10px;
  font-size: 13px; color: var(--text2);
  background: var(--bg3); border-radius: var(--radius-sm); padding: 14px 16px;
}
.detail-grid label { font-size: 11px; font-weight: 600; color: var(--text3); text-transform: uppercase; letter-spacing: .4px; display: block; margin-bottom: 3px; }

.detail-meta-row {
  display: flex; align-items: center; flex-wrap: wrap; gap: 6px;
  margin-bottom: 4px;
}
.detail-info-grid {
  display: grid; grid-template-columns: 1fr 1fr; gap: 10px;
  background: var(--bg3); border-radius: var(--radius-sm);
  padding: 12px 14px; margin: 4px 0 14px;
}
.detail-info-item { display: flex; flex-direction: column; gap: 3px; }
.detail-info-label {
  font-size: 11px; font-weight: 600; color: var(--text3);
  text-transform: uppercase; letter-spacing: .4px;
}
.detail-info-item > div:last-child { font-size: 13.5px; color: var(--text); }

/* ─── Comments ────────────────────────────── */
.comments-section { display: flex; flex-direction: column; gap: 12px; }
.comments-section h4 { font-size: 13px; font-weight: 600; color: var(--text3); text-transform: uppercase; letter-spacing: .5px; }
.comments-list {
  display: flex; flex-direction: column; gap: 10px;
  max-height: 240px; overflow-y: auto; padding-right: 4px;
}
.comment-item { display: flex; gap: 10px; }
.comment-item.own { flex-direction: row-reverse; }
.comment-avatar {
  width: 30px; height: 30px; border-radius: 50%;
  background: var(--primary); color: #fff;
  font-size: 10px; font-weight: 700;
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.comment-body {
  background: var(--bg3); border-radius: 10px; padding: 8px 12px;
  max-width: 78%; border: 1px solid var(--border);
}
.comment-item.own .comment-body { background: rgba(91,110,245,.15); border-color: rgba(91,110,245,.2); }
.comment-author { font-size: 11px; color: var(--text3); margin-bottom: 3px; }
.comment-author span { margin-left: 5px; }
.comment-text { font-size: 13px; white-space: pre-wrap; word-break: break-word; }
.no-comments { text-align: center; color: var(--text3); font-size: 13px; padding: 20px; }
.comment-input-row { display: flex; gap: 8px; align-items: flex-end; }
.comment-input-row textarea { flex: 1; min-height: 38px; max-height: 100px; resize: none; }
.comment-input-row .btn { flex-shrink: 0; height: 38px; padding: 0 14px; }

/* ─── Pending user card ───────────────────── */
.pending-card { flex-wrap: wrap; gap: 12px; }

/* ─── Toast ───────────────────────────────── */
.toast {
  position: fixed; bottom: 24px; right: 24px; z-index: 9999;
  background: var(--bg2); border: 1px solid var(--border);
  color: var(--text); padding: 12px 18px; border-radius: var(--radius-sm);
  font-size: 13.5px; box-shadow: var(--shadow);
  opacity: 0; pointer-events: none; transform: translateY(8px);
  transition: all .22s ease; display: flex; align-items: center; gap: 8px;
}
.toast.show { opacity: 1; pointer-events: auto; transform: translateY(0); }
.toast.success { border-color: rgba(34,197,94,.4); color: #4ade80; }
.toast.error   { border-color: rgba(239,68,68,.4);  color: #f87171; }

/* ─── Empty / Loading states ──────────────── */
.empty-state  { text-align: center; padding: 52px; color: var(--text3); grid-column: 1 / -1; }
.empty-icon   { width: 56px; height: 56px; border-radius: 50%; background: var(--bg3); display: flex; align-items: center; justify-content: center; margin: 0 auto 14px; color: var(--text3); }
.loading-state { text-align: center; padding: 40px; color: var(--text3); grid-column: 1 / -1; }

/* ─── Telegram Chat List ──────────────────── */
.chat-list { display: flex; flex-direction: column; gap: 10px; }
.chat-card {
  background: var(--surface); border: 1px solid var(--border);
  border-radius: var(--radius); padding: 16px 20px;
  display: flex; align-items: center; gap: 16px;
  transition: border-color var(--trans);
}
.chat-card:hover { border-color: var(--border2); }
.chat-icon {
  width: 44px; height: 44px; border-radius: var(--radius-sm);
  background: rgba(91,110,245,.1); border: 1px solid rgba(91,110,245,.2);
  color: #818cf8; display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.chat-info { flex: 1; min-width: 0; }
.chat-title { font-weight: 600; font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-meta  { display: flex; align-items: center; gap: 10px; margin-top: 5px; flex-wrap: wrap; }
.chat-stats { text-align: center; flex-shrink: 0; }
.chat-ticket-count { font-size: 26px; font-weight: 800; color: var(--primary); line-height: 1; }

/* ─── Bot Info ────────────────────────────── */
.bot-info-row {
  display: flex; align-items: center; gap: 12px;
  background: var(--bg3); border: 1px solid var(--border);
  border-radius: var(--radius-sm); padding: 12px 16px;
}
.bot-avatar {
  width: 38px; height: 38px; border-radius: 50%;
  background: linear-gradient(135deg, #229ed9, #1a7fc1);
  color: #fff; font-weight: 700; font-size: 16px;
  display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}

/* ─── Scrollbar ───────────────────────────── */
::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--border2); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--text3); }

/* ═══════════════════════════════════════════
   RESPONSIVE — 320px → 4K
   ═══════════════════════════════════════════ */

/* ─── Маленький телефон (≤ 480px) ─────────── */
@media (max-width: 480px) {
  .layout { flex-direction: column; }

  /* Сайдбар — нижня навігація */
  .sidebar {
    width: 100% !important; min-width: unset !important;
    height: 60px; flex-direction: row;
    border-right: none; border-top: 1px solid var(--border);
    position: fixed; bottom: 0; left: 0; right: 0; z-index: 200;
    padding: 0; overflow: hidden;
  }
  .sidebar-logo, .sidebar-bottom { display: none !important; }
  .sidebar-nav {
    flex-direction: row; padding: 0 4px;
    gap: 0; width: 100%; overflow-x: auto;
    justify-content: space-around;
    scrollbar-width: none;
  }
  .sidebar-nav::-webkit-scrollbar { display: none; }
  .nav-item {
    flex-direction: column; gap: 2px;
    padding: 6px 8px; min-width: 52px;
    font-size: 9px; border-radius: 8px;
    justify-content: center; align-items: center;
  }
  .nav-item span:not(.nav-badge) { display: block !important; font-size: 9px; }
  .nav-item .icon { width: 18px; height: 18px; }
  .nav-badge { position: absolute; top: 4px; right: 4px; }

  .main { order: -1; padding-bottom: 68px; overflow-y: auto; }
  .section { padding: 12px 10px; gap: 12px; }
  .section-header { flex-direction: column; align-items: flex-start; gap: 8px; }
  .section-header h2 { font-size: 18px; }

  /* Тулбар — вертикально */
  .toolbar { flex-direction: column; align-items: stretch; gap: 8px; }
  .filter-tabs { display: flex; flex-wrap: wrap; gap: 4px; }
  .filter-btn { padding: 4px 10px; font-size: 11.5px; }
  .search-input { margin-left: 0; min-width: unset; width: 100%; font-size: 13px; }

  /* Тікети — 1 колонка */
  .ticket-list { grid-template-columns: 1fr; gap: 8px; }
  .ticket-card { padding: 12px; }
  .ticket-header { flex-wrap: wrap; gap: 5px; }
  .ticket-title { font-size: 13.5px; }
  .ticket-actions { flex-wrap: wrap; gap: 6px; }

  /* Модалка — з низу */
  .modal-overlay { align-items: flex-end; padding: 0; }
  .modal { border-radius: 20px 20px 0 0; max-height: 95vh; width: 100%; max-width: 100%; }
  .modal-body { padding: 16px; }

  /* Статистика */
  .stats-grid { grid-template-columns: repeat(2, 1fr) !important; gap: 8px !important; }
  .stat-card { padding: 14px 12px; }
  .funnel-row { grid-template-columns: 80px 1fr 34px 34px; gap: 6px; font-size: 12px; }
  .mgr-numbers { gap: 10px; }

  /* Картки юзерів */
  .user-card { flex-wrap: wrap; gap: 10px; }
  .user-actions { width: 100%; flex-wrap: wrap; justify-content: flex-end; gap: 6px; }
  .user-actions .btn { font-size: 12px; padding: 5px 10px; }

  /* Auth */
  .auth-left { display: none !important; }
  .auth-right { width: 100% !important; border: none; padding: 20px 16px; }
  .auth-form-title { font-size: 20px; }

  /* Toast */
  .toast { bottom: 70px; right: 8px; left: 8px; font-size: 13px; }
}

/* ─── Телефон (481px – 767px) ──────────────── */
@media (min-width: 481px) and (max-width: 767px) {
  .layout { flex-direction: column; }

  .sidebar {
    width: 100% !important; min-width: unset !important;
    height: 64px; flex-direction: row;
    border-right: none; border-top: 1px solid var(--border);
    position: fixed; bottom: 0; left: 0; right: 0; z-index: 200;
    padding: 0;
  }
  .sidebar-logo, .sidebar-bottom { display: none !important; }
  .sidebar-nav {
    flex-direction: row; padding: 0 8px;
    gap: 2px; width: 100%; justify-content: space-around;
    scrollbar-width: none;
  }
  .nav-item {
    flex-direction: column; gap: 2px; padding: 7px 12px;
    font-size: 10px; border-radius: 8px; min-width: 60px;
    justify-content: center; align-items: center;
  }
  .nav-item span:not(.nav-badge) { display: block !important; font-size: 10px; }

  .main { order: -1; padding-bottom: 72px; }
  .section { padding: 16px 14px; gap: 14px; }
  .section-header { flex-direction: column; align-items: flex-start; gap: 10px; }
  .section-header h2 { font-size: 20px; }

  .toolbar { flex-wrap: wrap; gap: 8px; }
  .search-input { margin-left: 0; flex: 1 1 200px; }

  .ticket-list { grid-template-columns: 1fr; gap: 10px; }

  .modal-overlay { align-items: flex-end; padding: 0; }
  .modal { border-radius: 20px 20px 0 0; max-height: 92vh; width: 100%; max-width: 100%; }

  .stats-grid { grid-template-columns: repeat(2, 1fr) !important; }

  .auth-left { display: none !important; }
  .auth-right { width: 100% !important; border: none; }

  .toast { bottom: 74px; right: 12px; left: 12px; }
}

/* ─── Планшет (768px – 1023px) ────────────── */
@media (min-width: 768px) and (max-width: 1023px) {
  .sidebar { width: 68px; min-width: 68px; }
  .sidebar-logo .logo-sub, .sidebar-name,
  .sidebar-email, .sidebar-user-info { display: none; }
  .logo-mark { font-size: 0; }
  .logo-mark svg { display: block; }
  .sidebar-logo { padding: 6px 16px 16px; }
  .nav-item { justify-content: center; padding: 10px; }
  .nav-item > span:not(.nav-badge) { display: none; }
  .sidebar-bottom { padding: 10px 8px; }
  .sidebar-avatar { margin: 0 auto; }
  .sidebar-user { justify-content: center; }

  .section { padding: 20px 18px; gap: 16px; }
  .section-header h2 { font-size: 20px; }

  .ticket-list { grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); }
  .stats-grid { grid-template-columns: repeat(3, 1fr) !important; }

  .auth-left { display: none; }
  .auth-right { width: 100%; border: none; }

  .modal { max-width: 560px; }
}

/* ─── Ноутбук (1024px – 1279px) ───────────── */
@media (min-width: 1024px) and (max-width: 1279px) {
  .sidebar { width: 200px; min-width: 200px; }
  .section { padding: 24px 24px; }
  .ticket-list { grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); }
  .stats-grid { grid-template-columns: repeat(4, 1fr) !important; }
}

/* ─── Монітор 1280–1599px (стандарт) ─────── */
/* — базові стилі вже розраховані на цей діапазон — */

/* ─── Великий монітор (1600px – 1919px) ───── */
@media (min-width: 1600px) {
  .sidebar { width: 250px; min-width: 250px; }
  .logo-mark { font-size: 22px; }
  .nav-item { font-size: 14px; padding: 10px 14px; }
  .section { padding: 32px 40px; gap: 24px; }
  .section-header h2 { font-size: 24px; }
  .ticket-list { grid-template-columns: repeat(auto-fill, minmax(340px, 1fr)); gap: 16px; }
  .stats-grid { grid-template-columns: repeat(4, 1fr) !important; gap: 16px !important; }
  .ticket-title { font-size: 15px; }
  .modal { max-width: 700px; }
}

/* ─── 2K / Full HD wide (1920px – 2559px) ── */
@media (min-width: 1920px) {
  html { font-size: 15px; }
  .sidebar { width: 270px; min-width: 270px; }
  .logo-mark { font-size: 23px; }
  .nav-item { font-size: 14.5px; padding: 11px 16px; gap: 12px; }
  .section { padding: 36px 52px; gap: 28px; }
  .section-header h2 { font-size: 26px; }
  .ticket-list { grid-template-columns: repeat(auto-fill, minmax(360px, 1fr)); gap: 18px; }
  .stats-grid { grid-template-columns: repeat(5, 1fr) !important; gap: 18px !important; }
  .stat-card { padding: 22px 20px; }
  .ticket-card { padding: 20px; }
  .user-card { padding: 18px 20px; }
  .modal { max-width: 760px; }
  .modal-body { padding: 28px; }
  ::-webkit-scrollbar { width: 7px; height: 7px; }
}

/* ─── 4K (2560px+) ────────────────────────── */
@media (min-width: 2560px) {
  html { font-size: 18px; }
  .sidebar { width: 310px; min-width: 310px; }
  .logo-mark { font-size: 26px; gap: 10px; }
  .logo-mark svg { width: 22px; height: 22px; }
  .logo-sub { font-size: 12px; }
  .nav-item { font-size: 16px; padding: 13px 18px; gap: 13px; border-radius: 10px; }
  .nav-item .icon { width: 20px; height: 20px; }
  .sidebar-avatar { width: 42px; height: 42px; font-size: 15px; }
  .sidebar-name { font-size: 15px; }
  .sidebar-email { font-size: 13px; }
  .section { padding: 48px 72px; gap: 32px; }
  .section-header h2 { font-size: 32px; letter-spacing: -.6px; }
  .section-header h3 { font-size: 20px; }
  .ticket-list { grid-template-columns: repeat(auto-fill, minmax(420px, 1fr)); gap: 22px; }
  .ticket-card { padding: 24px; border-radius: 14px; gap: 13px; }
  .ticket-title { font-size: 17px; }
  .ticket-id { font-size: 13px; }
  .ticket-meta { font-size: 13.5px; gap: 16px; }
  .ticket-badge { font-size: 12px; padding: 4px 10px; }
  .stats-grid { grid-template-columns: repeat(6, 1fr) !important; gap: 22px !important; }
  .stat-card { padding: 28px 24px; border-radius: 14px; }
  .user-card { padding: 22px 24px; border-radius: 14px; }
  .user-avatar { width: 52px; height: 52px; font-size: 18px; border-radius: 14px; }
  .user-name { font-size: 16px; }
  .user-email { font-size: 14px; }
  .btn { font-size: 15px; padding: 10px 22px; border-radius: 10px; }
  .btn-sm { font-size: 13px; padding: 7px 14px; }
  .modal { max-width: 900px; border-radius: 20px; }
  .modal-header { padding: 28px 32px 20px; }
  .modal-body { padding: 0 32px 32px; }
  .form-group label { font-size: 13px; }
  input, textarea, select { font-size: 15.5px; padding: 12px 16px; border-radius: 10px; }
  .filter-btn { font-size: 14px; padding: 7px 18px; }
  .search-input { font-size: 14.5px; padding: 9px 18px; }
  .toolbar { gap: 16px; }
  .nav-badge { min-width: 22px; height: 22px; font-size: 12px; border-radius: 11px; }
  ::-webkit-scrollbar { width: 8px; height: 8px; }
  .toast { font-size: 15px; padding: 16px 24px; border-radius: 12px; }
  .manager-stat-card { padding: 26px 28px; border-radius: 14px; }
  .funnel-row { grid-template-columns: 160px 1fr 60px 60px; gap: 16px; font-size: 14px; }
  .funnel-bar { height: 13px; }
  .empty-state { padding: 80px; font-size: 16px; }
  .loading-state { padding: 60px; font-size: 15px; }
}